Privacy Policy

Learn how Global Chauffeur collects, uses, and protects your personal data. Our commitment to privacy and data protection.

Last Updated: July 17, 2026

Our Commitment to Privacy

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Personal Information:

  • Name, email, phone number
  • Payment information
  • Booking history
  • Location data (during rides)
  • Communication records

Automatically Collected:

  • Device information
  • IP address
  • Cookies and usage data
  • GPS location (when using service)

2. How We Use Your Information

  • Process bookings and payments
  • Provide customer support
  • Send service updates and confirmations
  • Improve our services
  • Prevent fraud and ensure security
  • Marketing (with your consent)
  • Comply with legal obligations

3. Information Sharing

We share information with:

  • Chauffeurs (only what's needed for service)
  • Payment processors
  • Service providers (cloud hosting, analytics)
  • Law enforcement (when legally required)

We never sell your personal information.

4. Data Security

  • Encryption in transit and at rest
  • Secure payment processing (PCI DSS)
  • Regular security audits
  • Access controls and monitoring
  • SOC 2 Type II certified

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Object to processing
  • Data portability
  • Withdraw consent

6. Cookies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Deliver targeted advertising

Cookie settings can be managed in your browser.

7. Data Retention

  • Active accounts: Data retained while account active
  • Inactive accounts: Deleted after 3 years
  • Booking records: 7 years (legal requirement)
  • Payment data: Handled by processors

8. International Transfers

Data may be transferred internationally. We ensure adequate protection through:

  • Standard contractual clauses
  • EU-US Data Privacy Framework participation
  • Appropriate safeguards

9. Children's Privacy

Services not directed to children under 18. We don't knowingly collect data from minors.

10. Regional Privacy Rights

California (CCPA):

  • Right to know what data collected
  • Right to delete
  • Right to opt-out of sale (we don't sell)
  • Non-discrimination rights

Europe (GDPR):

  • Legal basis for processing
  • Data protection officer contact
  • Right to lodge complaint with supervisory authority

11. Updates to Policy

We may update this policy. Material changes will be notified via email or service notification.

12. Contact

Data Protection Officer:

privacy@globalchauffeurs.com

General Privacy Inquiries:

+1-800-PRIVACY-GO

Mailing Address:

Global Chauffeur Privacy Team

123 Privacy Lane, Suite 100

New York, NY 10001